Al Mamoon Medical Centre
Last Updated: October, 2025

1. Introduction

At Al Mamoon Medical Centre, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us online, or receive healthcare services at our facility in Al Ain, UAE.

By using our services, you agree to the terms of this Privacy Policy, which complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and relevant healthcare confidentiality standards.

2. Scope of the Policy

This policy applies to:

  • Patients receiving care at Al Mamoon Medical Centre
  • Visitors using our website, contact forms, or appointment systems
  • Individuals communicating with us through social media or other digital platforms

It does not apply to external websites linked from our platforms.

3. Information We Collect

We collect and process only the data necessary for providing healthcare and improving our services, including:

a. Personal Identification Information
Name, date of birth, gender, nationality, Emirates ID, passport number, address, phone number, email address.

b. Medical Information
Medical history, diagnoses, treatment records, test results, prescriptions, and other health-related details.

c. Financial & Insurance Information
Insurance provider details, policy number, billing information, and payment records.

d. Technical & Usage Data
Your IP address, browser type, operating system, referring URLs, device identifiers, and browsing activity on our website (through cookies and analytics tools).

e. Communication Data
Messages, inquiries, feedback, and appointment requests.

4. Purpose of Data Collection

We collect and use your personal information to:

  • Provide medical consultation, diagnosis, and treatment
  • Manage appointments and patient records
  • Process insurance claims and payments
  • Communicate regarding healthcare services, follow-ups, or promotions
  • Improve service quality and patient experience
  • Comply with UAE healthcare and data protection regulations
  • Conduct research and statistical analysis (in anonymized form only)

5. Data Sharing & Disclosure

Your personal data may be shared only when necessary and in accordance with UAE law, such as:

  • With licensed healthcare professionals and staff directly involved in your care
  • With insurance providers for claims and billing purposes
  • With government or regulatory authorities when required by law
  • With third-party service providers (such as IT or cloud hosting companies) under strict confidentiality agreements
  • With other healthcare facilities, only with your consent or in case of referral or emergency

We never sell or rent your personal data to any third party.

6. Data Protection & Security

We use strong administrative, technical, and physical safeguards to protect your data against unauthorized access, misuse, loss, or disclosure.
Examples include:

  • Encrypted data storage and secure servers
  • Restricted access to medical information
  • Staff training on confidentiality and privacy practices
  • Regular audits and security updates

However, please note that no method of electronic transmission is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your personal and medical data for as long as required by UAE law and medical record-keeping regulations.
After this period, the data will be securely deleted or anonymized.

8. Your Rights

Under UAE data protection laws, you have the right to:

  • Access and request a copy of your personal data
  • Correct or update inaccurate information
  • Withdraw consent (where applicable)
  • Request deletion or restriction of your data (subject to legal and medical obligations)
  • Object to data processing for direct marketing

To exercise these rights, please contact our Data Protection Officer (DPO) using the details below.

9. Children’s Privacy

We collect children’s data only with the consent of their parent or legal guardian and solely for medical or treatment purposes in compliance with UAE laws.

10. Cookies & Online Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember preferences.
You can disable cookies in your browser settings, but this may affect website functionality.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.
We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests about your personal data, please contact:

Al Mamoon Medical Centre
info@almamoon.ae